Sharpe Pursuits, Inc. Policies and Procedures

 
Payment Options:
  • 25% non-refundable deposit with balance due one month prior to event date.

~ OR ~

  • Official Purchase Order Number (Approved Government agencies and Corporations only)

 

Note: Installment payments may be required for Planning, Production and/or Design Services.  Monthly installment amounts to be described in invoice and/or contract.  The deposit payment reserves service/rentals/products.  Service/Rentals/Products are not confirmed until the balance payment is received.  Deposits are non-refundable.



Payment Methods:
  • Cash, credit card, cashier’s check, business checks and/or personal checks are accepted. 
  • Payments made less than 10 days prior to event date must be made via cash or cashier’s check (no personal checks, credit card payments and money orders).

 

Cancellation Policy:

 

In the event of cancellation by client, the deposit and all payments for services/rentals/products already rendered are non-refundable.  This includes equipment rentals secured via third party subcontractors and event related purchases completed prior to date of cancellation.    Event Planning, Production and Event Design Installments payments are billed as vendor contracts are secured and/or services are incurred.  Refunds are not available for planning, production and design deposits or installment payments.

The following refund options are available on unused/secured services or products:

  • Cancellation 60 calendar days or more before event: 50% refund
  • Cancellation 31 - 59 calendar days before event: 25% refund
  • Cancellation less than 31 days or less prior to event date: Non-refundable

 

Cancelled Events secured via purchase order number will be billed according to the following schedule:

  • Cancellation 60 calendar days or more before event: Invoiced at 25%
  • Cancellation 31 - 59 calendar days before event: Invoiced at 50%
  • Cancellation less than 31 days prior to event date: Invoiced at 100%

To official cancel services, please download the cancellation form and submit to Sharpe Pursuits, Inc.


Inclement Weather Policy:


Sharpe Pursuits, Inc. defines inclement weather as heavy rain, ice, snow, flood, high winds or any other form of weather that prohibits travel or endangers the well being of the employees, sub-contractors and/or equipment of Sharpe Pursuits, Inc. 

 

Sharpe Pursuits, Inc. reserves the right not to travel or operate equipment in inclement weather.  At no time is Sharpe Pursuits, Inc. required to refund payments as a result of cancellations due to inclement weather.  Client is required to provide adequate covering of equipment during load-in, event and load out.

If services are cancelled due to inclement weather, the client is entitled to rescheduled services.  However, the client must cancel at least 48 hours prior to event date.  In addition, rescheduled services will only be provided at the value of services not yet rendered at the date of cancellation.   The new date of services is subject to Sharpe Pursuits, Inc. and all associated sub-contractor’s availability and must take place within 60 days of the original event date.  To officially cancel services due to inclement weather, client must complete, sign and submit the Sharpe Pursuits, Inc. Inclement Weather Cancellation form.  The form must be signed by both the client and an authorized representative of Sharpe Pursuits, Inc.


Communication Policy:


The success of the event preparation process is guided by the clients ability to respond to all communications (emails, phone calls, and written documents) and progress through the planning process in a timely manner (making decisions, paying vendor deposits/balances on time, and moving forward relative to the planning checklist provided by Sharpe Pursuits, Inc.).

 

Changes in contact information (email address, home address, mobile telephone number, and/or home telephone number), schedule of availability (work schedule, vacations, family emergencies, etc.), and/or pre-determined event budget*(increased budget or lack of funds) must be communicated to Sharpe Pursuits, Inc. within 3 days of change.

 

Sharpe Pursuits, Inc. will make at least 3 documented attempts to resolve any issues regarding communication, progress, and budget. If client fails to comply with the stipulations set forth in this contract, Sharpe Pursuits, Inc. reserves the right to discontinue services. As a result, client will forfeit all deposits and installments made prior to cancellation of services. Cancellation of services will be confirmed by Sharpe Pursuits, Inc. in writing.

 

Fair Treatment of Employees and Vendors (Sub-contractors) Policy:


Sharpe Pursuits, Inc. and all associated staff members and vendors will attempt to rectify any disputes regarding the planning and services process in a peaceful, civil and respectful manner.  At no time will verbal threats, profanity, physical altercations, throwing objects, or character assault be considered acceptable. 

 

In the event a situation takes place, in which a staff member or vendors feels physically/verbally threatened or unsafe performing the contracted services, Sharpe Pursuits Inc. reserves the right to discontinue services until the situation has been resolved.  If the situation continues, Sharpe Pursuits, Inc. reserves the right to permanently discontinue services, without refund.  

 

Please note: Excessive and in appropriate verbal assault, profanity and/or any physical harm (at the fault of the client), will result in an immediate termination of services, without refund.


Ownership of Materials:
All items listed on estimates, invoices, conttracts are considered a services and/or rental, unless otherwise indicated in writing by Sharpe Pursuits, Inc.


Proposed Event Budgets:

All amounts listed in proposed budgets (via planning, production or design services) are estimates, and do not represent the actual cost of services unless noted in a valid estimate, invoice or contract.  This proposed budget is designed to be a guide during the planning process, and serves as a recommendation from Sharpe Pursuits, Inc. on how to best utilize the clients budget.  All venue/vendor services will be reviewed with the client prior to entering in to a binding contract.  An updated budget will be provided to the client to show progress of services.  Payments for other vendor  services (outside of Sharpe Pursuits, Inc.) are the responsibility of the client, unless otherwise noted in writing by Sharpe Pursuits, Inc.

Decor Options & Set-up Fees:
Proposed Décor options and set-up fees are based on venue selection, client preferences/budget.  All decor options do not work for all venues. Options to be provided via estimate/invoice process.  Labor requirements may vary based on the needs of the event design, and are directly related to event location, products and/or services being provided.

Additional fees may be assessed for set-up/clean up involving:
  • Venues that do not provide assistance with table set-up (table, linen and/or dinnerware placement)
  • Extensive rentals (chairs, pipe and drape, chair covers & sashes, staging, etc.)
  • venues that do not provide reasonable time to set-up space based on customers desired décor plan.
  • Late Night/Early morning load in/out (before 8:00am, after 11:00pm)

Note: Set-up may be referred to on estimates, invoices and contracts as load in, load out, set-up, breakdown, clean up, etc.


Privacy Policy:

This privacy notice discloses the privacy practices for (www.sp3.us).  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1.     What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.  What choices are available to you regarding the use of your data.  

3.   The security procedures in place to protect the misuse of your information. 

4.   How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

-         See what data we have about you, if any.

-         Change/correct any data we have about you.

-         Have us delete any data we have about you.

-         Express any concern you have about our use of your data. 


Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (336) 273-5575 or via email.

 

 

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